[DRAFT — terms to be confirmed by Dr. Monroe’s / Thomas before going live]
Return & Refund Policy. This page is our return and refund policy.
Our 30-day money-back guarantee
We want you to be happy with your order. If you are not, you can ask for a refund within 30 days of the day your order was delivered.
How to start a return
Contact us within 30 days of delivery. Call (801) 821-6388 or e-mail drmonroecbd@gmail.com. Please have your order number ready. We will tell you where to send the item.
What can be returned
Products that are unopened, unused and in their original packaging can be returned.
Opened or used products cannot be returned, unless the item arrived damaged, was defective, or was not what you ordered. [To confirm]
Damaged or wrong items
If your item arrived damaged, defective or is the wrong item, contact us within 7 days of delivery. Please send photos of the item and the packaging. We will make it right.
Return shipping
You pay for return shipping, unless the item was damaged, defective or wrong. In those cases, we pay. We suggest using a tracked, insured shipping service, because we cannot refund items that do not reach us.
Your refund
After we receive and check your return, we will refund the original payment method within 5 business days. Your bank may take a few more days to show it.
Lab reports
Questions about a product’s lab results? Certificates of analysis (COAs) are on our Lab Results page, or available on request.
Good to know
Refunds follow this policy and applicable law. If something is wrong, please contact us first so we can try to fix it. You must be 21 or older to purchase our products.
Customer support
Dr. Monroe’s CBD Emporium, 386 S State St, Orem, UT 84058
Phone: (801) 821-6388
E-mail: drmonroecbd@gmail.com
Hours: [To confirm: support hours]
